Poor Metrobank
I'm now counting 3 weeks since my complaint with Metrobank. My payroll account has been deducted P100 each for the month-ends ofAugust and September, and these have not been credited back. October is nearing its end too, so I guess I should expect another P100 service charge.Maintaining balance for savings ATM is supposed to be P3,000, but since mine is a payroll account, its maintaining balance should only be P100. They probably failed to tag my account as 'payroll', hence these charges recur.
It's just so awesome (or aweful) to note that the country's biggest bank couldn't rectify such a small problem. I had 2 phoned-in complaints and 3 emails. No positive feedback yet. Tsk, tsk, tsk...I just wonder how well or (how worse) they could handle bigger accounts.
Savings accounts are supposed to be there to help us save money for the rainy days. But times have changed. We now see a lot more charges being applied, (that is, if you are keen enough to notice them) and these slowly eat up our hard-earned money.
posted by 3x + y at 3:24 PM
5 Comments:
I also share the same disappointment that you have for Metrobank. Last July 2006, I cancelled my Metrobank credit card account. I got the confirmation when one of their CSR called me through my landline phone. Then this month, i received a billing statement from them and they are charging me P1800 for the renewal fee! I was so pissed off that I called their customer hotline to clarify things. But you know what? Instead of attending to my complaint first, the CSR person just went on offering me their other credit cards. I told her, I don't want to open another credit card account and that I just wanted her to cancel whatever they charged to me. That's the time when she transferred me to another person to handle my complaint. 5 minutes after, the CSR told me to just ignore the billing statement and they will just make the necessary process so this will not happen again. That gave me a sigh of relief but I do hope that she will keep her word.
We had also have a very bad experience on how they handle complains. I will keep the details on what happen for now since my money still not credited into my account. You are still lucky cause you just waste 3weeks and mine is over a month now. If I had only have a chance to inform their superiors and tell them to train their staff and bank officer for atleast nice customer service I will do; especially to the girl i talked which i cannot forget the name for the rest of my life.
I will post my whole experienced with them after I get my hard-earned money.
Try calling 8988000, then dial "0" to talk to a CSR. They will try to handle your inquiries. But if you ask them a difficult question, they will put you on hold indefinitely (I waited 20 minutes). Try calling again and no one will EVER answer. Repeat this process using a DIFFERENT phone line, get a CSR within 5 rings then ask a difficult question and have them put you on hold indefinitely again. .., All of a sudden, no one seems to be around to answer the phone....repeat process as nauseam with as many diffrent phone numbers as possible...
So if anyone from Metrobank is reading this....I WANT THE 10K debited from my account returned ASAP. I WANT you to find the genius who handles your CSR and fire him/her along with Michelle and Karen....the two CSRs who couldn't answer my questions...I WILL CALL AGAIN TOMORROW (SUNDAY, NOV 17, 2007) FROM A DIFFERENT PHONE, AND IF THE SAME THING HAPPENS, I WILL MAKE IT MY LIFE'S WORK TO MAKE SURE EVERYONE KNOWS HOW MUCH METROBANK SUCKS... i hope you Metrobank people all get the same crappy service if you ever need to call an ambulance or the fire department.
yeah me too... i just hate metrobank.
Thank you very much for all your honest feedback. Because of this open discussion, we at Metrobank have taken measures to improve our customer service. Try banking with us. Whether you transact with Metrobank or any of our subsidiaries (PSBank, AXA Philippines, First Metro, Metrobank Card Corp., etc.), you are assured that we will take care of your hard-earned money and we will give our best to serve your needs.
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